Citizen-centric public service delivery

Right to services, delivered digitally.

CMGI supports a connected ORTPSA ecosystem where citizens can discover notified services, access them through familiar channels, track delivery timelines and receive accountable escalation when delays occur.

Browse Services Open Ama Sathi

CitizenAt the centre

Ama SathiWhatsApp access

Auto AppealTime-bound escalation

ORTPSA ServicesRights & timelines

CMSCentral monitoring

Legal foundation2012Odisha Right to Public Services Act

Current notification451Public services notified as on 16 December 2025

State coverage32Departments under the notified service framework

Appeal timeline30 DaysPrescribed period for disposal of an appeal

Four connected initiatives

One ecosystem for timely, transparent services.

Each initiative performs a distinct role—from citizen access and service discovery to timeline monitoring and accountability—while working towards one seamless service-delivery journey.

Ama Sathi Bot

A unified WhatsApp interface that brings public services closer to citizens through an everyday communication channel.

Apply through conversational workflows
Track application status
Receive final output within the service journey

Explore initiative

Auto Appeal

A rules-driven escalation mechanism designed to protect citizens when a notified service exceeds its stipulated timeline.

Continuous timeline validation
Automatic appeal initiation
Digital authority workflow

Explore initiative

ORTPSA Services

A structured directory of notified services, their delivery time limits and the responsible authorities at each stage.

Department-wise service listing
Designated and appellate authorities
Time limits and citizen rights

Explore services

Central Monitoring System

A statewide monitoring layer that captures service-delivery data and converts it into actionable oversight.

Application and pendency monitoring
Departmental performance visibility
Data-backed accountability

Explore CMS

Ama Sathi WhatsApp Bot

Government services through a familiar conversation.

Ama Sathi—meaning “our companion”—is CMGI’s unified WhatsApp-based citizen-service interface, developed to simplify access to Government services.

The intended end-to-end experience goes beyond information and application submission: citizens should be able to apply, track progress and receive the final certificate, approval, receipt or service output without being pushed into a fragmented external journey.

Conversational accessSimple guided interactions instead of complex portal navigation.

Bilingual experienceCitizen-friendly interaction in Odia and English.

Status continuityApplication progress remains visible from the same channel.

Complete outputService fulfilment concludes with the citizen receiving the final result.

Chat on WhatsApp Know More

Ama SathiGovernment of Odisha · Online

Namaskar! Welcome to Ama Sathi. How may I help you today?

Apply for a ServiceTrack Application StatusDownload Certificate / ReceiptKnow ORTPSA Timeline

Track Application Status

Please enter your application reference number to continue.

Official WhatsApp access94372 92000

Automated Escalation WorkflowRules driven

Application registered

The delivery system records the application date and the notified service timeline.

Timeline monitored

CMS continuously evaluates the application against the statutory delivery period.

Delay detected

When the configured deadline expires without final disposal, the escalation condition is met.

Appeal initiated

The appeal workflow is generated for the competent Appellate Authority with service details.

Citizen informed

Status and authority action can be communicated digitally throughout the appeal lifecycle.

Auto Appeal depends on complete integration of the departmental service portal with CMS, accurate service timelines and mapped Designated, Appellate and Revisional Authorities.

Auto Appeal

Accountability that activates when time runs out.

The Auto Appeal initiative is designed to reduce the burden on citizens by initiating escalation automatically when an integrated notified service crosses its stipulated delivery timeline.

Instead of requiring a citizen to understand the appeal hierarchy and manually file after a delay, the system can carry forward the application record, responsible officer mapping and supporting data into the appeal workflow. This enables faster scrutiny and strengthens statutory accountability.

No repeated data entryExisting application details can flow into the appeal record.

Deadline intelligenceService-specific timelines drive automated validation.

Authority mappingAppeals reach the correct Appellate Authority digitally.

Citizen visibilityEscalation status remains transparent throughout disposal.

Open e-Appeal

ORTPSA Services

Know the service, timeline and responsible authority.

ORTPSA converts service commitments into enforceable citizen rights by notifying what must be delivered, within how much time and by whom.

The official service directory enables citizens and departments to view the notified service, prescribed time limit, Designated Officer, Appellate Authority and Revisional Authority. This creates a transparent chain of responsibility from application to final escalation.

Department-wise discoveryLocate services under each participating department.

Defined delivery periodEvery notified service carries a stipulated time limit.

Clear accountabilityOfficer and authority roles are explicitly mapped.

Appeal and revisionCitizens can use the statutory remedy when aggrieved.

Explore Service Directory View Departments

Notified Service DirectoryDepartment-wise access

Search service, department or authority…

Issue of statutory certificate15 working daysNotified

Registration / licence service30 working daysNotified

Citizen benefit approval21 working daysNotified

Utility connection service7 working daysNotified

Revenue and land service30 working daysNotified

ServiceTime Limit · Authorities · Remedy

ORTPSA Central Monitoring SystemStatewide oversight

Service dataIntegrated

TimelineTracked

PendencyVisible

Service Delivery TrendDepartment view

Within timelineRequires attention

Central Monitoring System

Turning service data into administrative action.

CMS is the digital monitoring layer for ORTPSA implementation, designed to receive application-level data from departmental systems and present a consolidated picture of service delivery.

Through standard integration, CMS can capture acknowledgement, application status, disposal, rejection, delay and appeal information. Department-wise dashboards help administrators identify pendency, validate compliance and intervene before citizen service issues become systemic.

Central service databaseCreates one monitoring view across integrated systems.

Auto acknowledgementSupports traceable receipt and application reference data.

Performance dashboardsHighlights coverage, disposal, pendency and delays.

Escalation readinessProvides the data foundation required for Auto Appeal.

Authority Login

Integrated citizen journey

From application to outcome, without losing the citizen.

The four initiatives become most powerful when they operate as one connected chain—preserving application context, monitoring statutory timelines and delivering the final service outcome through a citizen-friendly channel.